Refund policy

Return Policy – Elevex Labs

At Elevex, your experience matters. We’ve formulated every product with performance and precision — but if it’s not the right fit, we’re here to help.

30-Day Guarantee
We accept returns within 30 days of delivery. To be eligible, your item must be:

  • Unopened and unused

  • In its original packaging

  • Accompanied by proof of purchase (order number or confirmation email)

If you’ve opened the product but experienced an issue, contact us — we review every case personally.

Refunds & Processing
Once your return is received and inspected, we’ll notify you of approval. If approved:

  • A full refund will be issued to your original payment method

  • Refunds typically appear within 5–10 business days depending on your bank

📩 Start a return: Email us at info@elevexlabs.com with your order number.

Return Shipping

  • We offer free return shipping on eligible orders

  • You’ll receive a prepaid return label and instructions via email

  • Express shipping fees are non-refundable

Exceptions
We do not accept returns on:

  • Gift cards

  • Sale or promotional items

  • Orders marked as “Final Sale”

  • Damaged product due to misuse or improper storage

EU Customers
If your order was shipped to the European Union, you have a 14-day cooling-off period. Contact us within 14 days of delivery to initiate a return.

Return Address
Elevex Labs
1505 Bridgeway, Suite 125
Sausalito, CA 94965
United States